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Customer Support


Context Help

If you lose your way inside our Control Panel, the first thing you should do is press the Help button, which is present on each page. A pop-up menu will open. It includes thorough info about all the operations that you can carry out on the given page. Each context menu opens on the very same page so that you can quickly return to your work.

Video Tutorials

We have a rich variety of instructional videos clarifying how to use our Control Panel. They're intended for those of you who want to see how things are getting done rather than just reading articles. Thus, anyone can quickly find their way around our hosting Control Panel by simply watching our step-by-step tutorial videos.

F.A.Q.

If you can't discover the answer you searching for, take a glimpse at our extensive FAQ section, which covers questions asked by actual people and offers real solutions. We regulary update our Frequently Asked Questions section with new articles in an attempt to encompass all the new additions and innovations associated with our web hosting platform.

Ticketing System

If you still can't discover the answer you are looking for in the Frequently Asked Questions section either, you can contact our fantastic team of client support engineers available 24x7x365 and eager to help you with any question. Each trouble ticket you open will be replied to in less than sixty minutes (the average trouble ticket response time is approximately 20 minutes), so you will never have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 254701

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com